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Customer service department is one of the most important departments of the company and customers can get their issues resolved at customer services easily but if your customers are still suffering from various issues […]. The definition of professionalism is “the conduct, aims, or qualities that characterize or mark a professional person. Habitat for Humanity. pdf), Text File (. Its one thing to be willing to offer great customer service, however willingness means nothing without action. Opportunity to perform well. Fast Customer Support. Presentation. As the report is PowerPoint based it can be easily used in presentations. Employees need to be encouraged to take matters into their own hands. It explains the SLA, what is needed, why and where. 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